We recently reimagined ConCntric Academy, an on-demand learning experience that gives customers an easier way to get started, refresh their knowledge, and stay current as ConCntric evolves.
Customers can use ConCntric Academy to support new-user onboarding, revisit workflows they have not used recently, and prepare for deeper conversations with their Customer Success Manager. It is designed to work alongside the personalized guidance of our Customer Success team, giving users more ways to learn while keeping that hands-on partnership at the center of their experience.
At launch, users can access learning for account setup and project creation – including new projects, historical projects, and conceptual jobs. Additional pathways are planned to be released to cover all phases of preconstruction that ConCntric supports.
As Head of Customer Success, I want to share why we built it, what is available now, and how your team can get the most from it.
Head of Customer Success, ConCntric
Why We Built ConCntric Academy
Learning ConCntric is not a one-time event.
The platform continues to evolve through customer-driven updates, and preconstruction teams may see time gaps between different workflows at different points in a project. ConCntric Academy gives them a quick way to refresh their knowledge and stay current on new capabilities as those needs arise.
Also, many preconstruction teams operate without dedicated internal training resources. We want every customer to have access to current, on-demand guidance whenever it is most useful.
ConCntric Academy brings those needs together in one place and complements the personalized support customers receive from our Customer Success team.
Review a relevant lesson before a conversation with your Customer Success Manager, then use your time together to explore how the workflow applies to your organization, active projects, and goals.
What Is Available Today
Every live ConCntric user has access to ConCntric Academy. The initial learning experience includes these foundational pathways.
- Account Setup and Configuration
- For account administrators and users responsible for configuring ConCntric at the company level.
- Covers the foundational settings and decisions that shape how your organization uses the platform.
- Project Creation and Setup
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- For anyone who creates, imports, or works with projects in ConCntric, including preconstruction managers, estimators, business development professionals, procurement teams, and users managing historical data.
- Provides a helpful overview of how ConCntric works and how its solutions fit together, even for users who do not personally create projects.
- This pathway includes Concept Projects
- For users creating conceptual estimates, comparison sheets, and early project scenarios.
- Introduces the foundational steps for working with early project information and developing conceptual project scenarios in ConCntric.
How Your Team Can Use It
Support Customer Onboarding
ConCntric Academy can become an early part of the onboarding experience, giving users a shared foundation they can build on during implementation and live training. Your Customer Success Manager can then provide personalized guidance around your organization’s workflows, standards, and priorities.
Onboard New Team Members
When any new team member joins your company, ConCntric Academy gives them a consistent introduction to the platform. Your team can focus its time on company-specific processes and how ConCntric fits into the way your organization works.
Experienced Users Get Even More From ConCntric
Even customers who know ConCntric well can use the Academy to continue learning as the platform evolves, whether that means discovering a new capability, finding a simpler way to complete a familiar task, or refreshing their knowledge before returning to a workflow they haven’t used in a while.
Share selected lessons with operations team members who need context around the information, decisions, and project history being handed over from preconstruction.
Customers can request completion data from their Customer Success Manager to support onboarding, recommend learning paths, and understand participation across their teams.
What Is Coming Next
Future pathways will follow the phases of preconstruction, including:
- Conceptual estimating
- Budgeting, planning, and value engineering
- Procurement and buyout
More focused learning for owners and designers is also planned for a later phase.
As ConCntric evolves, the learning center will continue to give customers a current, accessible place to build their knowledge.
Start Learning Today
To access ConCntric Academy: log in to ConCntric, select the life preserver icon in the upper-right corner, and click ConCntric Academy. Choose ‘Sign in with ConCntric.’
Start with the pathway most relevant to your role, or return whenever you need a refresher.
Whether you are brand new to ConCntric or have been using it for years, we hope the new ConCntric Academy helps your team find smarter ways to work, reduce everyday friction, and collaborate more easily. Most of all, we hope it becomes another way we can support your team and continue building a strong partnership together.
