Taimoor Khan, Vice President of Preconstruction at Satterfield & Pontikes, believes that their company is stronger as a team in collaboration with their clients and partners. That’s where ConCntric comes in. In a short amount of time, his team has used ConCntric to streamline communication, align stakeholders and significantly reduce the back-and-forth that typically slows down preconstruction.

The Problem

With decades of experience in construction and a willingness to adopt new technology, Satterfield and Pontikes still faced challenges in the preconstruction stage of a project. Taimoor Khan explained that his biggest issue wasn’t necessarily gathering information but effectively communicating it across all parties involved in a project, including the design team and owners. For him, the core of the problem was the lack of a platform that facilitated seamless communication and collaboration throughout all facets of preconstruction.

Other software on the market didn’t seem to address the unique needs of preconstruction professionals. Information was scattered across spreadsheets, PDFs and emails, making it a nightmare to locate critical details when needed. The lack of alignment between teams caused confusion and sometimes meant that different parties were working from different data sets, further fueling trust issues among the whole team. Taimoor found that many software solutions on the market were developed by individuals with a software background, not a preconstruction mindset nor actual preconstruction and industry experience, meaning they lacked an understanding of the true complexities of the preconstruction process. Satterfield and Pontikes needed a platform specifically designed to close communication gaps and ensure everyone had access to the same information, enabling better decision-making throughout the preconstruction phase.

The Solution

Satterfield and Pontikes found the perfect solution to their preconstruction challenges with ConCntric, a platform designed with the user in mind and backed by a team that understood his specific needs. What stood out to Taimoor the most initially was that Steve Dell’Orto, Founder of ConCntric, came from a preconstruction background, meaning that he knew exactly what preconstruction professionals like Taimoor needed. Rather than offering a generic solution, ConCntric provides a cloud-based, easy-to-use, and tailored for the complexities of preconstruction.

“You can be efficient in building an estimate faster if you have good estimating software, but when it comes to bringing value to the client and the design team, it is more about communication and collaboration. That’s why we present ConCntric as our large process management tool, and stakeholders get excited because they can participate.”

Having tested many software point solutions previously, Taimoor appreciates ConCntric’s ease of use—he no longer has to dig through endless files to find information; it’s as simple as clicking a button. The team at Satterfield and Pontikes value ConCntric’s transparency and its ability to support better collaboration and accountability across teams.

ConCntric’s long-term approach and commitment to innovation helped seal the deal for Satterfield and Pontikes. They were looking for a solution that was more than just software. They wanted a partnership with a team that genuinely cared about their success. One of Taimoor’s favorite features is the ability to select specific elements for comparison when presenting a project. This ensures he always has an apple-to-apple comparison, making it much easier to present clear, accurate information during oral presentations. Before, ConCntric, these comparisons were often disjointed, leading to apple-to-oranges scenarios that could confuse clients and stakeholders. Now, Taimoor is able to consistently present organized and coherent data, further strengthening trust and communication with their partners.

Additionally, with features like Calibrate, Taimoor can quickly validate their current projects costs by leveraging Satterfield & Pontikes’ detailed historical data. He also uses ConCntric’s Procurement feature to thoroughly prepare for the subcontractor bidding process to avoid scope omissions and to stay on top of supply chain challenges and the Issue Management feature to help stay on top of opportunities and issues during the design phase eliminating the need for separate agendas and tracking logs.

Taimoor and his team value ConCntric’s exceptional customer service. The team consistently checks in to ensure Taimoor and the team use the platform to its full potential. He noted that onboarding was patient and thorough, allowing his team to learn at their own pace and making ConCntric not just a tool but a true partner in the success of their projects.

“When I call ConCntric, it never feels like I’m calling a software vendor or company that is providing me customer service. It feels like I’m just calling my friends to help me and they are always there for me.”

The Results

After implementing ConCntric, Satterfield and Pontikes saw impressive results, transforming Taimoor and his team’s collaboration and communication. One of the key results was due to ConCntric’s continuous innovation and dedication to improvement. Taimoor appreciates how quickly ConCntric adapts to feedback, with new features being developed at a fast pace. Within a matter of weeks, he noticed significant changes and a deeper integration of his ideas into the software, making it an essential tool for his team. As valuable as ConCntric has become for his team, Taimoor’s clients continue to be excited about the platform as they can easily access up-to-date project information anytime they need it. This transparency has been huge for Satterfield and Pontikes because it lets them make sure everyone is on the same page and increases accountability across the board, reducing misunderstanding and improving trust.

“ConCntric addresses 90% of our issues—and I leave that 10% because there is always room for development. No software is perfect, and we don’t want a perfect solution, because then they don’t have room to grow. We need software that has 10% breathing room for future development.”

With ConCntric, Taimoor’s team has been able to track projects more effectively by comparing current projects with previous ones. The ability to calibrate data helped them minimize the risk of inaccurate cost projections and identify cost-saving opportunities. ConCntric’s visual tools, such as its dynamic graphs, make it easy for Taimoor to quickly spot issues without getting bogged down in detailed estimates. Features like this allow him to tell the project’s story clearly and efficiently, making it a major hit with their clients. In fact, on a recent project, one of Satterfield and Pontikes clients was so impressed with how ConCntric facilitated collaboration and communication that it became a key factor in winning the project. 

Ultimately, Taimoor’s vision using ConCntric was to enhance collaboration and reduce design time by fostering more proactive communication and helping everyone work together as a unified team. That vision has been achieved. With ConCntric, his team has seen tangible results—streamlined processes, fewer design revisions, and stronger, more transparent relationships between the owner, design team, and contractor. Satterfield and Pontike’s approach, supported by ConCntric, has transformed how they manage preconstruction, creating a more efficient and cohesive process benefiting everyone involved.